Quality
For us, as a healthcare organization, quality means meeting the expectations, wishes, and needs of the people who place their trust in us to the best of our ability and ensuring the organization’s effectiveness. That is why both ensuring quality and its continuous improvement are a matter of course for us.
By establishing a quality management system across our business units, we comply with legal requirements; however, we do not view this as a mere obligation but rather as an opportunity for continuous improvement. Further information on the topic of “Quality” can be found below under the various business units.
Quality is our top priority
Hospitals are facing increasing financial constraints alongside rising expectations from patients, their families, staff, and referring physicians. The complex demands of the environment, as well as increasingly fierce competition, require processes and procedures that are as standardized and transparent as possible. Above all, processes with a direct impact on patients are the focus of our attention, as we want to ensure the best possible medical and nursing care for our patients and their families. In 2003, the management laid the foundation for the establishment and further development of a comprehensive quality management system at GPR Klinikum in its “Policy Statement on Quality Management.” Since then, we have been committed to the principle of continuous improvement. To this end, we utilize various tools, which you can find in the sub-sections.
Quality reports
We provide transparency regarding the quality of care at our inpatient facility in accordance with Section 137 of the German Social Code, Book V (SGB V).
Interested parties have access to independent and meaningful information about the type, scope, and quality of our hospital’s services.
Quality Report 2024, PDF (1.9 MB)
Quality Report 2023, PDF (MB)
Quality Report 2022, PDF (1.7 MB)
Quality Report 2021, PDF (1.1 MB)
Quality Report 2020, PDF (5.2 MB)
Quality Report 2019, PDF (8.2 MB)
Quality Report 2018, PDF (12.5 MB)
2017 Quality Report, PDF (8 MB)
2016 Quality Report, PDF (1.5 MB)
Evaluation of our quality management system
From the very beginning, our quality management system has been based on the KTQ® model, and since 2004 it has been recertified every three years in accordance with the respective KTQ® requirements. In 2016 and 2019, we ranked among the top 10% of clinics nationwide. Maintaining KTQ certification serves as a binding framework and as confirmation of our quality management system.
An important tool for maintaining and further developing our quality management is the conduct of internal audits and inspections. The audits and inspections aim to continuously evaluate internal processes and procedures. At the same time, employees are made aware of quality-related issues. Audits and inspections are also conducted in the following areas:
- Clinical Risk Management
- Data Protection
- Fire Safety
- Occupational Safety
- Hygiene management
We also conduct regular quality assessments through our ongoing patient surveys.
CLINOTEL hospital network
Patients and their families have a legitimate right to the best possible medical and nursing care.It was against this backdrop, among other reasons, that the CLINOTEL Hospital Network was founded in 1999. The GPR Clinic has been a member of the CLINOTEL Hospital Network since 2012.
Throughout Germany, the CLINOTEL Hospital Network comprises hospitals that, as independent and high-performing institutions, aim to provide their services in accordance with current medical knowledge and best available practices. Putting this understanding of quality into practice within hospitals is one thing. It is quite another to make the quality of the services provided in the hospital transparent, measurable, and thus comparable.
With the aim of providing guidance in choosing a hospital, CLINOTEL member hospitals publish their quality results on a shared website.
CLINOTEL presents its results from the legally mandated external inpatient quality assurance and the CLINOTEL quality assurance program using routine data.
Not all treatments and clinical conditions are currently covered by the two aforementioned procedures.
The patient’s perspective also provides valuable insights into the quality of care at the hospital and can highlight areas for improvement. CLINOTEL therefore measures patient satisfaction at its member hospitals through a continuous patient survey and publishes the results on its own website.
By publishing the results of its internal quality assurance and the patient survey, CLINOTEL goes far beyond the legally mandated requirements. CLINOTEL member hospitals set ambitious goals for themselves, modeled after the industry leaders in quality. In doing so, they face regional and national competition and reaffirm their own commitment to providing high-quality and safe hospital care for patients.
We see our residents as our customers
It follows that the customer’s assessment and expectations regarding our service are the benchmark for its quality. Only when the customer is fully satisfied with the service provided in every respect can our quality improvement and quality assurance measures be considered successful in every respect. Knowing that this goal can be achieved but has not yet been attained, we are committed to the continuous improvement of our quality.
We aim to build trust with our customers, our partners in the health and social services sectors, and the general public. It is equally important to us to collaborate with funding agencies and relevant authorities in a spirit of trust, based on a high standard of quality.
We are committed to reviewing the requirements of the quality management system in accordance with the provisions of DIN EN ISO 9001:2015 atleast once a year and to immediately implementing any current changes, such as new legal regulations. Further information can be found in the Certification section.
The review and updating of all processes are ensured by the Quality Management Representative. This is achieved through quality circles, internal and external audits, customer surveys, the internal suggestion program, key performance indicators, target-actual comparisons, and discussions with the managers of the individual departments. In addition, regular training sessions are conducted for employees to further develop the quality management system.
The Medical Service of the Health Insurance Funds (MDK)
The quality of care and support is also assessed by the Medical Service of the Health Insurance Funds (MDK). Every six months, we collect internal quality data on the care provided to our residents—so-called quality indicators—and submit this data to the Data Analysis Center (DAS) designated by law for this purpose. For example, the data captures how mobile and independent those in need of care are, or how individual care and support are ensured. Following the data analysis, the quality review is conducted by auditors from the MDK or the Private Health Insurance Audit Service (PKV-Prüfdienst). Finally, the indicator results are published in a quality report for consumers. The most recent assessment was completed with a grade of 1.0.
Good care at home in Rüsselsheim and the surrounding area
In order to provide our clients with the highest possible standard of home care, we are committed to reviewing the requirements of our quality management system at least once a year in accordance with all legal regulations and the provisions of DIN EN ISO 9001:2015, and to implementing new legal regulations immediately. The Medical Service of the Health Insurance Funds also reviews the quality of care provided by our service once a year. Further information can be found in the Certification section.
Our quality officers ensure that all processes are reviewed and updated. We provide ongoing training for our employees in the areas of quality management, palliative care, and care counseling. In addition, we train wound care specialists according to ICW standards, as well as clinical instructors who assist with quality assurance for our trainees in nursing and geriatric care.
Rita Ratajczyk
Tel.
06142 88-1966
Fax
06142 88-4514
ratajczyk@gp-ruesselsheim.de